Frequently Asked Questions
Your guide to healthy, glowing skin and seamless shopping.
Are your products dermatologically tested?
Yes, all products curated at Skin Pharmacy undergo rigorous testing and are approved by dermatologists to ensure safety and efficacy for various skin types.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your skincare essentials sooner.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.